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Team Leader Position Description

The team member (Bowler) is responsible and accountable for performing specific tasks and duties within the venue. They should provide each customer with a positive service experience, prepare quality food products according to the BB standards while keeping the restaurant clean, pleasant and safe for all customers and employees.

Responsibilities

Deliver Total Customer Service Satisfaction

Consistently provides a quality product and customer service experience that delivers total customer satisfaction.

• Create an environment in which the customer receives a positive service experience.
• Works assigned station(s) accurately and productively; cleans and stocks the station area(s); performs other cleaning duties as assigned.
• Ensures that all customers receive quality products; prepares, packages, and delivers all products according to the Standards.
• Handles all food products according to company procedures; follows all company food safety, food handling and sanitation requirements, to ensure the health and safety of customers and employees.
• Responds positively and quickly to customers concerns. Corrects potential problems before they affect customers.
• Take necessary action to ensure all customers receive World Class service. Anticipates and exceeds the customer’s needs; handle “special situations” and requests immediately in a positive manger that encourages customers to return.
• Follows and complies with all company policies standards, procedures and guidelines.
• Follows all of BB’s safety, security and emergency policies and procedures; maintains a safe and secure environment for employees and customers.
• Holds themselves accountable for the methods and processes used to perform all tasks and responsibilities and to achieve results.

Requirements

• Food and/or Customer Service Leadership experience
• Completely focused on and driven by the Guest.
  • Be of high personal integrity and treats all employees with honesty, respect and dignity.
  • Contribute to an environment of trust to ensure honest, open and direct communication.
  • Be performance orientated and driven; understand performance expectations and is aware of performance results.
• Ability to work with others (as a team).
• Ability to comfortably interact with all customers.
• Ability to look at the venue operations (from a customer viewpoint).
• Ability to meet performance standards for assigned tasks and duties.
• Ability to take initiative.
• Problem solving skills.

Team Leader Benefits

• A friendly, fun, and positive work environment, with a welcoming and supportive team
• Competitive wages
  • A clear career path with opportunities for advancement and career development
• Healthy and delicious meal perks

All our team members are called Bowlers.

Being a Bowler means you are an ambassador of the brand and our core values.

You are the most integral part of our customer’s experience as you initially greet them, guide them through the ordering process and finally ensure that their order is fulfilled and the expectations exceeded.

You will report to the Store Leader where you will receive in-store knowledge and training on how we deliver to our customers the best experience possible.

We encourage our Bowlers to be well-rounded and have a can-do attitude. Your willingness to do whatever it takes to make sure the store succeeds will not go unnoticed with multiple career progression pathways within the business.

Responsibilities

• Maintain cleanliness of food preparation areas as well as the ordering & waiting area.
• Learn and maintain knowledge of the menu to effectively communicate all ingredients to customers
• Ensure all food on the line meets food safety and quality standards to ensure eliminating cross-contamination
• Maintain knowledge of critical dietary information and demonstrate proper food handling
• Set up, maintain and close of the food preparation area as well the restaurant
• Operate POS register to complete customer transactions
• Greet customers, guide the customer journey, resolve issues and properly inform customers of the loyalty program
• Maintain cleanliness and organisation of all retail areas

Requirements

• Food and/or Customer Service experience
• Positive attitude towards health & well being
• Quick and adaptable learner
• Ability to work autonomously as well as part of a team
• Excellent and collaborative communication skills
• Personable
• Accountable in upholding high standards

Bowler Benefits

• A friendly, fun, and positive work environment, with a welcoming and supportive team
• Competitive wages
• A clear career path with opportunities for advancement and career development
• Healthy and delicious meal perks

Bowls Baby provides equal opportunities for everyone that works for us and everyone that applies to join our team, without regard to sex or gender, gender identity, gender expression, age, race, religious creed, colour, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status or sexual orientation.